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Customer Reviews

Ben Nielsen's Skyline Automotive
4.7
Based on 326 reviews
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M Fowler
M Fowler
15:36 10 Jun 21
Fantastic service, as always. Ben Nielsen's Skyline Automotive is our go-to shop for our automotive needs. The staff... members are courteous, professional, honest, and knowledgeable, and are very clear in their explanations. It's a great feeling knowing I can trust them with my business.read more
Lia Sanchez
Lia Sanchez
16:30 14 May 21
I have had great honest service from this team. I use them regularly. I had a problem with my engine and the mechanic... discovered that it might be a warranty issue, so told me to take to the dealer. He was right! Full enginge replacement under warranty. That is integrity that is hard to find! Highly recommend!read more
D C
D C
14:17 28 Apr 21
They went above and beyond! I recently moved to Florida, so before my drive there, I had them do a full check of my... car. After my 2-day drive from VA, I was having issues with my coolant. Pat researched repair shops in my area to take my car to get checked out and recommended a shop. Luckily, everything checked out fine. Pat followed up with me through the whole process and even reimbursed me for the charges to get my car checked out here. I hope I’m lucky enough to find a repair shop as great as this here in Miami.read more
Fergus O'Brien
Fergus O'Brien
18:29 25 Apr 21
In general these folks were wonderful especially Eddie and his lead mechanic who went over my car. They were also good... enough to taxi me back an forth to the nearest metro station (Ballston) which sadly is not exactly close for anyone who is looking to hoof it. I would have given them 5 stars but I'm docking a star because they couldn't be bothered to clean off my wheels (lots of white residue that had dried up -- all it would have taken is a wipe-down) after they installed them at a cost of $158. You would think they would have done so since I just bought a fresh set and I'm a first time customer. In my view if you do some work and you charge for it then you should be obliged to finish it/clean up the mess. With all the competition out there details count: It left me feeling slightly unappreciated... but it wasn't the end of the world.Alas, I live in an apartment building and it's not easy for me to clean my own car. I made do with a dirty bucket of water at a nearby gas station -- it was better than nothing. I also didn't get the report on work that I had chosen to defer as promised but they told me that I should get it once Eddie returns from vacation: I was also hoping for pictures of the hairline crack in my bushings so I could have a better sense of what is going on... information is powerread more
Neal Herman
Neal Herman
21:32 24 Apr 21
I've been using Skyline Automotive for about four years for my antique cars and for my no-longer-owned 1997 Buick. ... They have been extremely professional and thorough with all the car maintenance and repairs. In the last week they installed a set of tires on two of the antiques, picked me up/dropped me off, and even assisted me when I had difficulty with an air compressor tank for a flat on one of them.Particular shout-out to Pat, Greg and Rakan, all of whom (and I know there are others whose names I don't know) have been so courteous and fantastic to work with. I highly recommend!read more
Andrew Crigler
Andrew Crigler
14:17 21 Feb 21
2021 - In between overseas postings, I use skyline to re-baseline my vehicle They are a trusted and consistent service... provider who understand my desire to maintain my 15+yr vehicle in like-new condition. My comments below continue to pertain. I can rely on skyline for clear communication, complete repairs, and responsible service. During COVID, I elected to reduce to a single vehicle for the family. Skyline provides a loaner, which simplified the service equation for me.2017 - Skyline is delightfully dull. I used to do all the work on my vehicles myself, so it is difficult to hand off the work to another. Skyline consistently clearly explains their findings and maintenance performed. They consistently meet their promises and own up if they fall short. I had a minor incident where they didn't meet a completion time estimate. They acknowledged an internal miscommunication and volunteered to deliver the vehicle to my house to save me a second trip. I appreciated that gesture of respect to my time. I highly recommend them.read more
MH L
MH L
16:29 21 Jan 21
These guys are great! I am a former Yates Automotive client who followed Ben when he left Yates to start his own shop.... They are always super kind and helpful. They will also come pick up your car if you're not able to bring it in, and they are very respectful of masks & social distancing when you drop off/pick up your car. They do not try to up-sell you on repairs you don't need. Superb service in every respect!read more
Charles Lawson
Charles Lawson
18:12 22 Dec 20
I have been using Skyline Automotive for a number of years now and I am always impressed by the professional,... no-nonsense way they handle me and all other customers. Pat, in particular, is very straightforward—passing along only the relevant facts, what truly needs to be done (vs. what other shops might con you into doing), and how much it is likely to cost and *why.* My repair jobs have usually come in a little bit under expectations and, on several occasions, the folks at Skyline have saved me hundreds to thousands of dollars by giving me the most truthful analysis and action plan. Our geriatric vehicles are still going strong thanks to the excellent work of everyone at Skyline Automotive. I have never been steered wrong here and I am confident you won’t, either.read more
Sara Morse
Sara Morse
21:13 03 Dec 20
We are always so impressed by everyone at Skyline. They are honest and candid about what needs to be done and what can... wait, and most importantly have consistently gone above and beyond to take care of our cars! We will never go anywhere else.read more
Emily Labandera
Emily Labandera
20:48 24 Nov 20
The team and service at Ben Nielsen's is great! They are kind and considerate and are prompt and thorough in the work... that they do. I needed an oil change and general maintenance, battery replacement, etc. After picking up my car a few hours later it felt good as new!! Highly recommend.read more
A. Hall
A. Hall
00:30 10 Nov 20
When it comes to an auto repair shop, these are the most prompt friendly and professional group of auto service... workers I've come across in a very long time. The tow truck driver I hired dropped my mom's vehicle here by mistake instead of the one around the corner. Tracy and the mechanics took great care of her car after we discovered the mishap. Many thanks to all of you!read more
Mado Amini
Mado Amini
23:38 17 Oct 20
I had my Jeep for death wobble in two different repair shop and they couldn’t fix it. I went on the web and found... Ben Skyline Automotive and read their reputation and many many people liked their honesty and great repair work. I took my Jeep there and Ms. Tracy was the most professional and helpful, she took me to the mechanic and explain what the problem was, the mechanic was also knowledgeable, honest and helpful. They fixed my Jeep Death Wobble and they also found a few problems and pointed to me that must be fixed. I took the car for test drive and sure enough no more Death Wobble. I am going back there to fixed the other three problems with my Jeep. I love the way they treat their customer, from the beginning James, Tracy and Charlie ( I believe the mechanic name is Charlie) were nice, honest and straight to the point. I am so glad I found Ben Nielsen’s shop, I definitely recommend any one in Grater Washington are who truly needs a great Auto repair shop to go this shop. What pleasant experience, both my Jeep and I feel great.Keep up great job and may God bless all of you.read more
Joe Connelly
Joe Connelly
15:47 09 Oct 20
Still taking my vehicle and friends vehicles to Mike and Pat for over 15 years now. Dependable and excellent service... every time. Additionally they have been truthful and honest about important repairs and I know I can trust them each and every time. Thanks always.read more
WiHL
WiHL
23:44 05 Oct 20
Fantastic quick service. They provided a full report of my car after inspection as well thay was extremely helpful of... knowing what needs work and what doesn't.read more
Dylan Raycroft
Dylan Raycroft
20:09 30 Sep 20
Bought an older used car with some quirky issues - Ben and his team are great to work with and really took the time to... talk with me and help me figure out an overall strategy that works for my budget and plans for the car. Awesome shop.read more
Ricardo reynoso
Ricardo reynoso
22:32 22 Sep 20
Pat and Nick are awesome and very knowledgeable and the mechanics there are also very knowledgeable and friendly. They... are always available to help me with any of my vehicles and get them fixed in a timely manner. This is why I have been bringing my vehicles to Ben Nielson Skyline Automotive for years and years to come. Skyline Automotiveread more
Bettie Thompson
Bettie Thompson
15:59 28 Aug 20
This place is great that take cair of you and your car
Mike Michener
Mike Michener
23:24 25 Aug 20
Always top notch care and friendly service from Ben Nelson's Skyline Automotive, at a great price. They carefully... inspected my vehicle and sent me a report (with pictures!) / estimate before doing any work. The work was finished quickly and cost several hundred less than the dealer's quote. This is my third satisfied visit to this garage - highly recommended!read more
Chris Coffin
Chris Coffin
21:20 10 Aug 20
Skyline has always been responsive and offers a quick turnaround, and picking up my vehicle saved a tremendous amount... of time. Their recommended tire for my truck is far superior to the factory rubber, and they were nice enough to wash and vacuum her before they brought her back. We tried a lot of different service providers at work, and have decided to use Skyline for all of our fleet needs as well. They take care of pretty much everything, and the pick up and delivery option saves my warehouse manager hours. Highly recommended.read more
Matt Crofcheck
Matt Crofcheck
23:48 24 Jun 20
Great experience - dropped the car off at the designated time, Pat was super friendly and easy to work with. I needed... new tires and brakes, they called me with several options to consider and didn't try to 'sell' me on any in particular. Had my car done the next day and dropped it off at my house with a smile. What more could I ask for? They are honest and did a great job! Highly recommend!read more
Thomas G
Thomas G
21:35 11 Feb 20
Great service
NORVA HuntGroup
NORVA HuntGroup
01:30 08 Dec 19
How to burn up $700 worth of new tires.....Get alignment at Ben's. Charged me additional for the bogus torch (as if... that really is $100 extra) and then they set the toe-in so HARD that I burn up these brand new SUV tires in no time. Trying to get more use of of them now running true But they're basically ruined. Most reviews are bogus. They paid for as a service if you fllow them. Ben's has done decent work before but def. on the downslide.read more
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