Mon-Fri: 7:00AM-6:00PM, Sat: 8:00AM-4:00PM

Customer Reviews

Ben Nielsen's Skyline Automotive
4.7
Based on 319 reviews
powered by Google
Andrew Crigler
Andrew Crigler
14:17 21 Feb 21
2021 - In between overseas postings, I use skyline to re-baseline my vehicle They are a trusted and consistent service... provider who understand my desire to maintain my 15+yr vehicle in like-new condition. My comments below continue to pertain. I can rely on skyline for clear communication, complete repairs, and responsible service. During COVID, I elected to reduce to a single vehicle for the family. Skyline provides a loaner, which simplified the service equation for me.2017 - Skyline is delightfully dull. I used to do all the work on my vehicles myself, so it is difficult to hand off the work to another. Skyline consistently clearly explains their findings and maintenance performed. They consistently meet their promises and own up if they fall short. I had a minor incident where they didn't meet a completion time estimate. They acknowledged an internal miscommunication and volunteered to deliver the vehicle to my house to save me a second trip. I appreciated that gesture of respect to my time. I highly recommend them.read more
MH L
MH L
16:29 21 Jan 21
These guys are great! I am a former Yates Automotive client who followed Ben when he left Yates to start his own shop.... They are always super kind and helpful. They will also come pick up your car if you're not able to bring it in, and they are very respectful of masks & social distancing when you drop off/pick up your car. They do not try to up-sell you on repairs you don't need. Superb service in every respect!read more
Charles Lawson
Charles Lawson
18:12 22 Dec 20
I have been using Skyline Automotive for a number of years now and I am always impressed by the professional,... no-nonsense way they handle me and all other customers. Pat, in particular, is very straightforward—passing along only the relevant facts, what truly needs to be done (vs. what other shops might con you into doing), and how much it is likely to cost and *why.* My repair jobs have usually come in a little bit under expectations and, on several occasions, the folks at Skyline have saved me hundreds to thousands of dollars by giving me the most truthful analysis and action plan. Our geriatric vehicles are still going strong thanks to the excellent work of everyone at Skyline Automotive. I have never been steered wrong here and I am confident you won’t, either.read more
Sara Morse
Sara Morse
21:13 03 Dec 20
We are always so impressed by everyone at Skyline. They are honest and candid about what needs to be done and what can... wait, and most importantly have consistently gone above and beyond to take care of our cars! We will never go anywhere else.read more
Emily Labandera
Emily Labandera
20:48 24 Nov 20
The team and service at Ben Nielsen's is great! They are kind and considerate and are prompt and thorough in the work... that they do. I needed an oil change and general maintenance, battery replacement, etc. After picking up my car a few hours later it felt good as new!! Highly recommend.read more
A. Hall
A. Hall
00:30 10 Nov 20
When it comes to an auto repair shop, these are the most prompt friendly and professional group of auto service... workers I've come across in a very long time. The tow truck driver I hired dropped my mom's vehicle here by mistake instead of the one around the corner. Tracy and the mechanics took great care of her car after we discovered the mishap. Many thanks to all of you!read more
Mado Amini
Mado Amini
23:38 17 Oct 20
I had my Jeep for death wobble in two different repair shop and they couldn’t fix it. I went on the web and found... Ben Skyline Automotive and read their reputation and many many people liked their honesty and great repair work. I took my Jeep there and Ms. Tracy was the most professional and helpful, she took me to the mechanic and explain what the problem was, the mechanic was also knowledgeable, honest and helpful. They fixed my Jeep Death Wobble and they also found a few problems and pointed to me that must be fixed. I took the car for test drive and sure enough no more Death Wobble. I am going back there to fixed the other three problems with my Jeep. I love the way they treat their customer, from the beginning James, Tracy and Charlie ( I believe the mechanic name is Charlie) were nice, honest and straight to the point. I am so glad I found Ben Nielsen’s shop, I definitely recommend any one in Grater Washington are who truly needs a great Auto repair shop to go this shop. What pleasant experience, both my Jeep and I feel great.Keep up great job and may God bless all of you.read more
Joe Connelly
Joe Connelly
15:47 09 Oct 20
Still taking my vehicle and friends vehicles to Mike and Pat for over 15 years now. Dependable and excellent service... every time. Additionally they have been truthful and honest about important repairs and I know I can trust them each and every time. Thanks always.read more
WiHL
WiHL
23:44 05 Oct 20
Fantastic quick service. They provided a full report of my car after inspection as well thay was extremely helpful of... knowing what needs work and what doesn't.read more
Dylan Raycroft
Dylan Raycroft
20:09 30 Sep 20
Bought an older used car with some quirky issues - Ben and his team are great to work with and really took the time to... talk with me and help me figure out an overall strategy that works for my budget and plans for the car. Awesome shop.read more
Ricardo reynoso
Ricardo reynoso
22:32 22 Sep 20
Pat and Nick are awesome and very knowledgeable and the mechanics there are also very knowledgeable and friendly. They... are always available to help me with any of my vehicles and get them fixed in a timely manner. This is why I have been bringing my vehicles to Ben Nielson Skyline Automotive for years and years to come. Skyline Automotiveread more
Bettie Thompson
Bettie Thompson
15:59 28 Aug 20
This place is great that take cair of you and your car
Mike Michener
Mike Michener
23:24 25 Aug 20
Always top notch care and friendly service from Ben Nelson's Skyline Automotive, at a great price. They carefully... inspected my vehicle and sent me a report (with pictures!) / estimate before doing any work. The work was finished quickly and cost several hundred less than the dealer's quote. This is my third satisfied visit to this garage - highly recommended!read more
Chris Coffin
Chris Coffin
21:20 10 Aug 20
Skyline has always been responsive and offers a quick turnaround, and picking up my vehicle saved a tremendous amount... of time. Their recommended tire for my truck is far superior to the factory rubber, and they were nice enough to wash and vacuum her before they brought her back. We tried a lot of different service providers at work, and have decided to use Skyline for all of our fleet needs as well. They take care of pretty much everything, and the pick up and delivery option saves my warehouse manager hours. Highly recommended.read more
Matt Crofcheck
Matt Crofcheck
23:48 24 Jun 20
Great experience - dropped the car off at the designated time, Pat was super friendly and easy to work with. I needed... new tires and brakes, they called me with several options to consider and didn't try to 'sell' me on any in particular. Had my car done the next day and dropped it off at my house with a smile. What more could I ask for? They are honest and did a great job! Highly recommend!read more
Thomas G
Thomas G
21:35 11 Feb 20
Great service
NORVA HuntGroup
NORVA HuntGroup
01:30 08 Dec 19
How to burn up $700 worth of new tires.....Get alignment at Ben's. Charged me additional for the bogus torch (as if... that really is $100 extra) and then they set the toe-in so HARD that I burn up these brand new SUV tires in no time. Trying to get more use of of them now running true But they're basically ruined. Most reviews are bogus. They paid for as a service if you fllow them. Ben's has done decent work before but def. on the downslide.read more
Next Reviews